I'm not sure about FuturePOS's support and service that they're charging you, but I know with other systems typically SaaS hardware deals include replacements when terminals go down at no charge. Processors have noticed that POS Software is a way to keep merchants for the long haul, so long as you're keeping watch of your statements you can mitigate some of it. I always tell my customers to keep an eye on their statements to see any unusual jump in their effective rate (Total fees / Total Volume) during April/November (when Interchange rises.) Typically, you can usually talk your processor down when you threaten to leave. ALL Major credit card companies unfortunately use the guise of Visa/MC Changing their interchange tables to squeeze in an extra profit.
